Gaya APA

GOETSCH, D, L., DAVIS, S, B. (1997). Introduction to total quality: quality management for production, processing, and services, 2nd edition (second edition). London: Prentice Hall.

Gaya MLA

GOETSCH, David, L.., DAVIS, Stanley, B.. "Introduction to total quality: quality management for production, processing, and services, 2nd edition". second edition London: Prentice Hall, 1997. Text.